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# Statement of Work: Customer Portal MVP
## 1. Parties
This Statement of Work is between Acme Operations ("Client") and Elite Coders AI ("Provider").
## 2. Project Summary
Elite Coders AI will deliver Customer Portal MVP, a saas product project focused on multi-tenant product workflows, role-based access, billing, onboarding, and production deployment. The work will be delivered over 8 weeks, beginning on or around July 1, 2026.
## 3. Objectives
- Define and deliver the agreed software scope.
- Give Acme Operations a usable production-ready outcome.
- Keep delivery decisions, review cycles, and acceptance criteria visible.
- Reduce ambiguity around change requests, dependencies, and payment timing.
## 4. In-Scope Deliverables
- Authenticated customer dashboard
- admin user management
- Stripe billing integration
- email notifications
- production deployment
## 5. Out-of-Scope Work
- Native mobile apps
- custom data migration
- paid third-party licenses
- post-launch support beyond the warranty period
Any item not listed in Section 4 is out of scope unless both parties approve a written change request.
## 6. Timeline and Milestones
| Milestone | Target Timing | Output |
| --- | --- | --- |
| Kickoff and discovery | Week 1 | Confirm scope, access, success criteria, and delivery plan |
| Build milestone | Midpoint of 8 weeks | Working demo of the primary workflows |
| Acceptance review | Final week | Client review against acceptance criteria |
| Launch handoff | End of 8 weeks | Production deployment, documentation, and handoff |
## 7. Client Responsibilities
- Provide feedback within 2 business days
- grant access to required accounts
- approve milestones
- and supply brand assets
## 8. Acceptance Criteria
- Core flows pass user acceptance testing
- production deployment is live
- documentation is delivered
- no critical bugs remain open
## 9. Commercial Terms
- Pricing model: Milestone based
- Project fee or budget: $18,000
- Payment schedule: 40% at kickoff, 30% after the first demo milestone, 30% after production launch
- Late payments may pause delivery until the account is current.
## 10. Change Control
Changes to scope, timeline, deliverables, or commercial terms require written approval from both parties. Approved changes may adjust the project fee, milestone dates, or both.
## 11. Warranty and Support
Provider will fix reproducible defects discovered during acceptance that prevent the delivered scope from meeting the acceptance criteria. Ongoing support, maintenance, monitoring, and enhancements are excluded unless added in a separate agreement.
## 12. Legal Review
This draft is a starting point for business planning. Both parties should review the final SOW with qualified legal counsel before signature.